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FAQ: Frequently Asked Questions Color Miami Beach
Any doubt on your next seaside holidays? Find the answer here or email us!
BOOKING
BOOKING VALIDITY
Each booking will be valid if followed by a deposit of 30% of the total amount of the stay to be sent within 5 days after receiving the confirmation, unless otherwise specified in the quote or promotions in progress.
CANCELLATIONS
1. In case of cancellation up to 30 days before the date of arrival, the amount paid will be fully refunded to you.
2. In case of cancellation up to 7 days prior to the date of your scheduled arrival, you will be issued a voucher that can be spent within 1 year after being issued in all Color Holiday properties and can be transferred to third parties.
3. If the cancellation is notified to us in the last 6 days before the date of arrival, the full amount paid will be retained.
4. In case of no-show without advance notice the amount paid will be retained.
5. Guests in possession of the premium card: the deposit is fully refundable up to 7 days before the date of your arrival.
2. In case of cancellation up to 7 days prior to the date of your scheduled arrival, you will be issued a voucher that can be spent within 1 year after being issued in all Color Holiday properties and can be transferred to third parties.
3. If the cancellation is notified to us in the last 6 days before the date of arrival, the full amount paid will be retained.
4. In case of no-show without advance notice the amount paid will be retained.
5. Guests in possession of the premium card: the deposit is fully refundable up to 7 days before the date of your arrival.
HOURS
WHAT TIME IS THE CHECK IN?
Check-in time is from 2 pm onwards. If you arrive before that time you can already register and start to enjoy all our services such as the All Inclusive, parking, lunch and also we will check the possibility to deliver the room as soon as possible and we will notify you when it will be ready.
WHAT TIME IS THE CHECK-OUT?
We kindly ask our guests to vacate their rooms by 10 am. In order to avoid queues or waits we advise Guests to settle their bill the evening before or during their stay. It is possible to request late check out upon availability directly at the reception at an additional cost.
RESTAURANT
IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE?
Our plans start with lunch on the day of arrival and end with breakfast on the day of departure. Any lunch not enjoyed on arrival can be made up on the day of departure by packed lunch.
ALLERGIES, INTOLERANCES AND SPECIFIC DIETARY NEEDS
We cannot guarantee the non-contamination of products as we do not have kitchens dedicated to handle severe intolerances or allergies (eg celiac disease), so in order to protect you we ask you to contact us so we can analyze together the best solution for both.
PAYMENTS
EARLY DEPARTURE
In case of early departure the customer is required to pay a penalty equal to 3 nights. In case of non-refundable packages and rates, the full amount will be retained.
HOW CAN THE ACCOMMODATION BE PAID?
Payment can be made directly at the hotel by cash, debit card, cheque and credit card (Visa and MasterCard).
KIDS
WHAT SHOULD I BRING FOR THE CHILDREN?
The real question is: what shouldn't I bring? Travel light because at the hotel you will find high chairs, safety rails, strollers, nightlights, bath tubs, cribs, bicycle seats, disposable bibs and plastic tableware, bottle warmers and toilet reducers.
RULES
CAN I TAKE MY PET ON HOLIDAY?
Your furry friends are welcome! We accept small and medium pets depending on the property (max 10kg in some and max 30kg in others), we will add a small surcharge to the vacation for sanitation of the room at the end of your stay. Pets are allowed in all common areas except the restaurant and pool.